Bidder Frequently Asked Questions:

 

REGISTRATION:

We activate all of our bidders automatically. Once you have submitted your registration form all the information is verified. If the information you provided is correct then you will be able to bid, If there is a problem with the information you submitted you will not be able to bid and will need to contact support at 586-725-7999 to correct the issue.

**Please DO NOT wait until Auction Day to register for an account because you may not be activated!

Please click HERE if you’ve forgotten your bidder number or password?

INSPECTING AND BIDDING:

Yes! For any auction held at our warehouse there is an open inspection time of around 2 weeks before the auction end date when bidders are encouraged to inspect all items in person.

Our inspection times are: Monday – Friday 9:30 – 6:00 PM and Saturday 10:00 – 2:00 PM

Off-site auctions will have an inspection time of 1 or 2 days before the auction end date.

Please check the auction listings Terms and Conditions for correct inspection times.

You can bid 24 hours a day, 7 days a week, once the auction has gone live on our website. An auction will usually go live on our site around 2 weeks before it ends. This give you plenty of time to bid– however, just remember that MOST of the bidding is done on the last day or hour!!!

At RepoMax Auctions we avoid “sniping”, which is bidders putting in bids right before the auction listing expires. Sniping leads to sellers getting lower prices and buyers missing out on the items they want.

To avoid this, any bid placed in the last 10 minutes will automatically extend the bidding time. This allows other bidders to react and will continue as long as there are new winning bids.

A maximum bid is a convenient way for you to bid if you are going to be away from your computer during the actual auction times.

Placing a max bid will automatically bid the item up to the next price interval based on the bids of others. If you are winning an item for $20 but have a max bid in of $50 you will NOT be bid up unless another bidder places a bid above yours.

Sorry, all of our bidding must be done online. We do not allow any bidders to physically be here to place bids.

PICKUP & PAYMENTS:

After the auction has completed we will email you an invoice with your winning items and auction totals. The total amount on the invoice will be for your winning bids + tax + buyer’s premium (credit card). You will receive a 5% discount on your invoice if you pay with cash.

A buyer’s premium is a percentage additional charge that is added to the winning bid. It is charged by the auction house to cover administrative expenses.

All premiums will be listed on the auctions homepage.

Premiums can vary auction to auction so please read the terms and conditions before you bid. Any Questions please call 586-725-7999

We accept Cash, Visa/MasterCard, and Wire Transfers. All payments must be made in person by the RepoMax Auctions account holder before any items are removed from the facility.

Any credit card payments or wire transfers must be on invoice amounts over $50.

For our traditional Monday on-site consignment auctions you will have a 5 day window of Tuesday thru Saturday at 2:00 to pickup and pay for your items.

Any Auction not held on Mondays are considered a specialty auction and you will want to view the removal times on that auctions home page.

No, we do not provide shipping for any items. All items must be picked up in person.

Yes! If you fail to pickup your items by the times stated on the auctions home page you will incurring late fees of $5 per lot per day. The late fees will start on the last day and time of pick-up and will continue until items are removed or until your court date.

REMEMBER late fees are calculated on a per lot per day basis.

Please be courteous and pick up on time to ensure that we can close out the auction and pay consignors on time! Thank you!

No, all credit card payments must be done in person by the account holder.

Only if you call ahead and identify the person and they pay with cash. They WILL NOT be allowed to pay by credit card.

We will give you every opportunity to pickup and pay for your items. If you fail to pickup and pay for your items by the stated times of pick up on the auctions home page then you will be mailed a default letter, priority mail, with your total invoice plus storage and court filing fees. If you do not contact or return our calls or emails by the date and time specified in the letter, then the court papers will be filed on the day stated in the default letter.

We really do hate this part of our job but we really rely on our bidders to follow the terms and conditions of each auction and pay on time. We have to wait until all bidders have paid before we can close out an auction and pay consigners so you can imagine how difficult it gets when someone bids up an item and fails to follow through. These people are disrespectful to the consigner, the auction house and the other bidders who were bidding on that item. Please don’t end up on our Wall Of Shame!

Feel free to call or email us with any other questions you have! We want all of our bidders to be comfortable with the bidding process. Feel free to email, call or stop by in person to ask us any questions!

Phone: 586-725-7999 Monday – Friday 9:30 am – 6:00 pm, Saturdays 10:00 am – 2:00 pm, Closed on Holidays.
email: support@repomax.biz
Office: 24100 Groesbeck Hwy, Warren MI 48089